Maintenance Request

You can submit maintenance requests through your Resident Online Portal on Appfolio, which is accessible 24/7. Log in, fill out the request form with details, and our team will schedule the necessary repairs as soon as possible.

Rent payments can be made securely through your Resident Online Portal. We accept various payment methods, including credit cards, debit cards, and ACH transfers. Simply log in and follow the instructions for a quick, convenient payment experience.

If you need to break your lease, please contact our property management team as soon as possible. We’ll discuss your options and review any fees or requirements that may apply according to the terms of your lease agreement.

Pet policies vary by property. Please refer to your lease agreement or contact our team for specific information regarding pet allowances, breed restrictions, and any additional pet-related fees.

If you experience excessive noise, we encourage you to try and resolve the issue directly with your neighbor if you feel comfortable. If the problem persists, please submit a formal complaint through the Resident Online Portal, and we will address the issue promptly.

In the event of a lockout, please contact our property management office during business hours for assistance. For after-hours lockouts, we recommend reaching out to a local locksmith or checking if an emergency contact is available for your property.

We will contact you 60-90 days before your lease expiration to discuss renewal options. If you are interested in renewing, simply follow the instructions we provide, or feel free to reach out to our team for additional assistance.

Once you vacate your unit, our team will conduct a move-out inspection. Any charges for repairs or cleaning beyond normal wear and tear will be deducted from your security deposit. The remaining amount will be refunded to you within the timeframe specified in your lease.

Please contact us before making any modifications to your unit. Some changes may require prior approval, and you may be responsible for restoring the unit to its original condition upon move-out if modifications are not permitted.

For any questions related to your lease or account, you can reach out to our property management team through the Resident Online Portal or by calling our office during business hours. We’re here to help with any inquiries you may have!

Any lease modification has to be requested at least 60 days before the current lease expiration date, otherwise it can’t be processed. When we remove you from the lease, your roommate will need to either find another qualified person to take your place or they must qualify for the property on their own. In either case, we would need to sign a new lease agreement. Some restrictions apply as the person staying would need to re-submit an application and pay the app fee so they can be re-screened by our underwriting team to see if they are approved to remain in the house on their own as financially responsible. Every scenario has an option, to all, a $200 administrative fee to modify the lease will apply.

Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of resident misuse. Residents will be responsible for work that was caused by misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc. Please be advised that if an appointment is scheduled and the resident misses the appointment, a service fee will be charged to the resident.

Browse through our available properties and find the one you are interested in renting. Click on the property listing to view more details. The apply now button is on the listing page's right side.

The resident signed a lease agreement specifying rent is due on the first of each month and we allow a grace period before the late fees accrue. However, after the grace period and late fee accrues, we may post an eviction notice if you are unresponsive and have not communicated your payment plans. We will follow the state law for non-payment which might include a Notice to Pay post on the door. A posting at the property has an additional charge.

You will not be reimbursed if you choose to pay out of pocket. We recommend you reach out to your resident communication specialist for an update or eta to your work order. Please know you may not withhold rent as per your lease agreements. We also use certified vendors to complete the repairs to guarantee the work. If you are using your own vendor or pay out of pocket work is not guaranteed and any further repairs that may arise from it will be the resident's responsibility.